Crisp will automatically use their Discord profile if they start sending messages. If you have a large team, there's no need to create a Crisp operator account for all of them. Thus, visitors can see the operator first name. Messages sent from Discord use the sending Discord user profile. People on Discord can see messages sent from Crisp apps, and vice-versa.Ĭrisp synchronizes all messages for you between Crisp apps and integrations.ĭo I need to add Crisp operators with Discord? It's even better: you can have part of your team replying on Discord, while the other part uses Crisp apps. You can still use the Crisp apps to search in chat history and manage your chats.Ĭan I still reply from the regular Crisp apps? Yes, all messages (visitor + operator) are still stored on your Crisp dashboard, as they were before enabling Discord. If not, try to reconnect using the reconnect button on the settings page.Īre visitor messages sent/received on Discord still stored on my Crisp dashboard? Why I'm not receiving Crisp messages on my Discord server?Ĭheck the Discord plugin settings page and ensure that a Discord channel is selected.Ĭheck that the Crisp Bot is still in your Discord server. Once installation is successful a Bot from Crisp will be added to your Discord server. Go to the Discord plugin settings (click on the Discord plugin settings icon)įollow the instructions to connect Crisp to DiscordĪfter you finished configuring your plugin you should receive a message from the Crisp BOT in the appropriate channel: Search for "Discord" and install the Discord plugin (it will prompt you to upgrade your plan if necessary) Go to the Plugins section (in the sidebar) You can link your existing Crisp website to Discord, by enabling the Unlimited plan on the target website, and then configuring the Discord integration: You can even answer from there.ĭiscord integration is available from the Crisp Unlimited plan The Discord integration lets you receive customer messages in a Discord channel. Crisp provides a Discord integration, that is included in our Unlimited plan.
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